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Calming upset customers : staying effective during unpleasant situations by
Edition: 3rd
Publication details: Menlo park, CA : Crisp publications 2003
Availability: Items available for loan: Mersey and West Lancashire NHS Library (St Helens and Knowsley) (1)Call number: 658.812 MOR.
EMQs and MCQs for Medical Finals by
Publication details: Oxford : Wiley-Blackwell 2009
Availability: Items available for reference: Lancashire and South Cumbria NHS Library: Not for loan (1)Call number: E-Book.
EMQs and SBAs for medical finals [electronic resource] / Jonathan Bath, Rebecca Morgan, with Mehool Patel. by
Edition: 2nd ed.
Publication details: Oxford : Wiley-Blackwell, 2011
Online access:
Availability: Items available for reference: Bolton NHS Library: Not for loan (1). Bridgewater Community NHS Library: Not for loan (1). East Cheshire NHS Library: Not for loan (1). Greater Manchester Mental Health NHS Library: Not for loan (1). Mid Cheshire NHS Library: Not for loan (1). Pennine Care NHS Knowledge Service: Not for loan (1). Tameside and Glossop NHS Library: Not for loan (1).
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