Introduction: Helping You Thrive On Blowtorch-On-The-Belly Questioning Part One: The Tools You Need 1 Winning Answers Every Time 2 Crafting the Right Message to Underpin Every Answer 3 Harnessing the Power of Stories 4 Finding Out in Advance Then Planning For It 5 The First Golden Formula: Simple as ABCDE 6 The Second Golden Formula: What to Say When Something Goes Seriously Wrong 7 Maximising the Impact of Your Examples and Stories 8 Getting Your Performance Right 9 Conveying Your Answers to Different Personality Types Part Two: Using Your New Tools 10 Great Answers for Prospects 11 Great Answers During Price Negotiations 12 Great Answers for Clients 13 Great Answers in Those Nerve-Wracking Career Interviews 14 Great Answers for Your Boss and Other Colleagues 15 Great Answers in Presentations, at Events and in Meetings 16 Shining Out in Media Interviews and at Public Grillings Ongoing Enhancement: Great Answers in Your Inspirational Future About the Author Acknowledgements Index

Simple and successful techniqies for dealing with the kind of challenging questions that occur in the workplace. The essential guide to turning tough questions into positive opportunities Difficult questions can be thrown at you from your first job interview through to challenges you get when you ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities. Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career. Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers. "Keep this book close at all times. Simply vital reading for all who need to answer tough questions and enhance their reputation as a result" Roger Harrop, Award-Winning International Business Speaker and Past President of the Professional Speaking Association ALWAYS KNOW THE RIGHT THING TO SAY We've all been in that situation where we're asked a tough question by the boss, interviewer or client and end up saying something really stupid, wrong or self-defeating. When caught in these challenging situations, how do you work out what to say and how best to say it? WINNING ANSWERS EVERY TIME Global communications speaker Michael Dodd gives you the golden formulae and proven tactics for coming up with the best possible answers to the worst possible questions. You will learn how to: Give consistently great answers for the benefit of yourself and your questioners Work out what to say when you don't know the answers Become more influential by having more controlled and positive conversations Handle challenging questions in all kinds of situations, including meetings, presentations, negotiations and more By boosting your answers, life in the workplace will become more enjoyable, effective and successful. It will help you to become a game-changing, inspirational communicator! "A compelling read which builds on Michael Dodd's wealth of experience as a journalist, speaker and someone who works regularly with business leaders on developing their communication skills. I recommend it to anyone who needs to provide winning answers to really tough questions no matter what the circumstances" Ian Price, Chief Executive, Academy for Chief Executives

Also available in printed form ISBN 9780857086396

Electronic reproduction. Browns Books For Students. Mode of access: World Wide Web.