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Communication skills for nurses

Boyd, Claire,

Communication skills for nurses [electronic resource] / Claire Boyd, Janet Dare. - Chichester : Wiley-Blackwell, 2014. - 240 pages - Student survival skills . - Student survival skills. .

Includes bibliographical references and index.

PREFACE vii INTRODUCTION ix ACKNOWLEDGEMENTS xiii 1 MODELS OF COMMUNICATION 1 by Claire Boyd and Janet Dare 2 TRANSACTIONAL ANALYSIS 9 by Claire Boyd and Janet Dare 3 METHODS OF COMMUNICATION 19 by Claire Boyd 4 PRESENTING YOURSELF AND YOUR ORGANISATION 41 by Janet Dare, edited by Claire Boyd 5 INTERPERSONAL SKILLS 47 by Janet Dare, edited by Claire Boyd 6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM 55 by Janet Dare, edited by Claire Boyd 7 COMMUNICATION BARRIERS 61 by Janet Dare, edited by Claire Boyd 8 ACTIVE LISTENING 71 by Claire Boyd 9 ADMITTING PATIENTS 81 by Claire Boyd 10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105 by Claire Boyd 11 DOCUMENTATION 119 by Claire Boyd 12 MANAGING CRITICISM AND COMPLIMENTS 143 by Claire Boyd 13 COMMUNICATION SCENARIOS 159 by Janet Dare, edited by Claire Boyd 14 CARE AND COMPASSION IN NURSING 165 by Claire Boyd ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE 175 INDEX 187 APPENDICES (SEE END OF CHAPTERS LISTED) APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER 9) 93 APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115 APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116 APPENDIX 4A AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117 APPENDIX 4B THE SBAR COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118 APPENDIX 5 CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126 APPENDIX 6 INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128 APPENDIX 7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130 APPENDIX 8 ADULT PATIENT BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131 APPENDIX 9 DAILY PRESSURE ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132 APPENDIX 10 REVISED VTE RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136

Survive placements and practice with this essential guide for all student nurses. Providing words of wisdom and advice from real-life student nurses, this book is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse. Survive placements and practice with this essential guide for all student nurses. Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse. Special features: Developed by students, for students Clear, straightforward, and jargon-free Explains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and handle both criticisms and compliments Features tips and advice from real life nursing students Examples and questions based on real life nursing and healthcare situations Survive this fundamental aspect of nursing care with this essential guide for all student nurses. Providing words of wisdom and tips from real student nurses, Communication Skills for Nurses provides you with a quick, snappy overview of communication theories, skills and techniques - boosting your confidence, and enabling you to care for your patients with kindness and compassion. SPECIAL FEATURES Incorporates quotes and tips from real-life students Clear, straightforward and jargon-free Exercises and self-test activities based on real-life nursing situations Ties in with the NMC standards for pre-registration education and the Essential Skills Clusters Incorporates examples from different sectors of nursing, including adult, child and midwifery




Electronic reproduction.
Browns Books For Students.
Mode of access: World Wide Web.

9781118767511 (e-book) 9781118767528 (pbk.)


Communication in nursing.
Nurse and patient.
Nursing assessment.
Health and Wellbeing.


Electronic books.

RT23

610.73014